Terms & Conditions — juan368

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and juan368 ("we," "us," "our," or "the Platform") governing your access to and use of the juan368 website located at juan368.net, including all games, features, promotions, and services offered therein (collectively, the "Services").

By accessing the juan368 website, creating an account, or using any part of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must immediately cease using the juan368 platform.

To register and use the juan368 platform, you must satisfy all of the following eligibility requirements at the time of registration and on a continuing basis throughout your use of the Services:

• You must be at least 21 years of age, in accordance with Philippine gaming regulations applicable to online casino-style gaming.
• You must be a natural person with full legal capacity to enter into binding contracts under the laws of the Philippines or your country of residence.
• You must not be a resident of, or accessing the platform from, any jurisdiction where online gambling is prohibited by applicable law.
• You must not be a current employee, contractor, director, officer, or immediate family member of juan368 or any of its affiliated entities, game providers, or technology partners.
• You must not have been previously excluded, suspended, or banned from the juan368 platform or any affiliated gaming service.
• You must not be registered on any self-exclusion list maintained by PAGCOR or any other recognized responsible gaming authority.

juan368 reserves the right to request documentary proof of age and identity at any time. Failure to provide satisfactory verification documents may result in account suspension and withholding of funds pending investigation.

To access the full range of juan368 Services, you must create a registered account. During registration, you agree to provide accurate, current, and complete information as prompted by the registration form, including but not limited to your full legal name, date of birth, residential address, email address, and preferred payment method details.

One Account Policy: Each individual player is permitted to maintain only one (1) active account on juan368. The creation of multiple accounts by a single individual — whether under the same or different personal details — is strictly prohibited. juan368 employs technical and manual verification measures to detect duplicate accounts. Where duplicate accounts are identified, all associated accounts may be suspended and any balances, bonuses, or winnings may be forfeited.

Account Security: You are solely responsible for maintaining the confidentiality of your juan368 login credentials, including your username and password. You must not share your account credentials with any third party. juan368 will not be liable for any loss or damage arising from unauthorized access to your account resulting from your failure to keep your credentials secure. You must notify juan368 immediately upon becoming aware of any unauthorized use of your account.

Account Verification (KYC): juan368 is required to conduct Know Your Customer (KYC) verification in compliance with applicable anti-money laundering regulations. You may be required to submit government-issued identification, proof of address, and proof of payment method ownership. Withdrawal requests may be held pending completion of KYC verification.

Deposits: juan368 accepts deposits via GCash, PayMaya, BPI, BDO, Metrobank, InstaPay, PESONet, and other payment methods as listed on the platform from time to time. The minimum deposit amount is ₱100. All deposits must be made from payment accounts registered in your own name. Third-party deposits are strictly prohibited.

Withdrawals: Withdrawal requests are processed subject to the following conditions:

• Your account must have completed KYC verification before any withdrawal is processed.
• Withdrawals will only be processed to a payment method registered in your own name and previously used for deposits where applicable.
• Any active bonus wagering requirements must be satisfied before withdrawal of bonus-derived funds.
• juan368 reserves the right to conduct additional security checks before processing withdrawal requests, which may result in processing delays.
• Minimum withdrawal amounts and processing times vary by payment method and are displayed on the Cashier page of the platform.

Currency: All transactions on juan368 are conducted in Philippine Peso (PHP / ₱) unless otherwise specified. Currency conversion fees, where applicable, are the responsibility of the player.

Transaction Limits: juan368 may impose daily, weekly, or monthly deposit and withdrawal limits at its discretion, or at the request of the player as part of responsible gaming controls. These limits are communicated within the player's account settings.

juan368 offers various bonuses and promotional incentives to eligible players from time to time, including but not limited to welcome bonuses, deposit match bonuses, free spins, cashback offers, and tournament prizes. All bonuses and promotions are subject to the following general terms, as well as any specific terms communicated at the time the promotion is offered:

• Wagering Requirements: Bonus funds are subject to wagering requirements before they may be withdrawn. The applicable wagering multiplier will be stated in the specific promotion terms. Failure to meet wagering requirements within the specified timeframe will result in forfeiture of the bonus and any associated winnings.
• Eligibility: Bonuses are available to eligible registered players only. juan368 reserves the right to determine eligibility at its sole discretion. Bonuses may not be available to players who have previously abused promotional offers.
• One Bonus at a Time: Unless otherwise stated, only one bonus may be active on a player's account at any given time. Opting into a new bonus while another is active may result in forfeiture of the existing bonus.
• Game Contributions: Different game types may contribute differently toward wagering requirements. Slot games typically contribute 100%, while live casino games, table games, and specialty games may contribute at a lower rate as specified in the promotion terms.
• Abuse Prevention: juan368 reserves the right to void bonuses and associated winnings, and to suspend accounts, where bonus abuse, collusion, or exploitation of promotional terms is suspected.

All games available on the juan368 platform are governed by individual game rules, which are accessible within each game interface. By participating in any game, you agree to be bound by the applicable game rules in addition to these Terms.

RNG Certification: All non-live games on juan368 utilize certified Random Number Generator (RNG) technology. Game outcomes are statistically random and independent of previous results. RNG systems are subject to periodic independent testing and certification to ensure ongoing fairness and compliance.

Live Casino: Live dealer games are conducted by professional dealers in real time via high-definition video stream. Live game outcomes are determined by physical game elements (cards, roulette wheels, dice) and are not subject to RNG. juan368 is not responsible for technical interruptions to live game streams caused by factors outside its reasonable control.

Malfunctions: In the event of a game malfunction, software error, or technical fault that affects the outcome of a game, juan368 reserves the right to void the affected game round and refund the wager placed. juan368 is not liable for any losses arising from game malfunctions beyond the refund of the original wager.

Disconnections: juan368 is not responsible for losses incurred as a result of internet disconnections or technical failures on the player's end. Players are advised to ensure a stable internet connection before participating in real-money games.

The following conduct is strictly prohibited on the juan368 platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent ban, forfeiture of funds, and referral to law enforcement authorities where applicable:

• Registering or using the platform if you are under 21 years of age.
• Creating or operating more than one account on juan368.
• Providing false, misleading, or fraudulent information during registration or KYC verification.
• Using the platform for any money laundering, terrorist financing, or other illegal financial activity.
• Colluding with other players to gain an unfair advantage in any game.
• Using automated software, bots, scripts, or any artificial intelligence tools to interact with games or the platform in a manner not intended for human players.
• Exploiting software bugs, glitches, or errors for financial gain. Any winnings derived from exploiting errors must be reported and will be voided.
• Engaging in chargebacks or payment disputes in bad faith after receiving gaming services.
• Harassing, threatening, or abusing juan368 staff, support agents, or other players.
• Attempting to gain unauthorized access to juan368 systems, databases, or other players' accounts.

All content on the juan368 platform, including but not limited to the juan368 brand name, logo, website design, graphics, text, game interfaces, software, and promotional materials, is the exclusive intellectual property of juan368 or its licensed content providers and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the juan368 platform solely for your personal, non-commercial entertainment purposes. This license does not permit you to:

• Copy, reproduce, distribute, or publicly display any juan368 content without prior written authorization.
• Modify, adapt, translate, or create derivative works based on juan368 content.
• Use the juan368 brand, logo, or trademarks in any manner that implies endorsement or affiliation without express written consent.
• Reverse engineer, decompile, or disassemble any software or technology underlying the juan368 platform.

Any unauthorized use of juan368 intellectual property may result in legal action. All rights not expressly granted in these Terms are reserved by juan368.

juan368 collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By using the juan368 platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

juan368 implements industry-standard security measures, including 256-bit SSL encryption, to protect your personal and financial data. However, no method of electronic transmission or storage is completely secure, and juan368 cannot guarantee absolute data security.

juan368 may share your personal data with regulatory authorities, law enforcement agencies, and licensed third-party service providers where required by law or necessary for the operation of the platform. juan368 does not sell personal data to third parties for marketing purposes.

To the fullest extent permitted by applicable law, juan368, its directors, officers, employees, agents, and technology partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the juan368 platform, including but not limited to:

• Loss of funds resulting from gaming activity, including losses arising from game outcomes.
• Loss of data, profits, or business opportunities.
• Damages arising from unauthorized access to your account due to your failure to maintain credential security.
• Service interruptions, technical failures, or platform downtime beyond juan368's reasonable control.
• Losses arising from your reliance on information provided on the platform.

juan368's total aggregate liability to any player for any claim arising under these Terms shall not exceed the total amount deposited by that player in the thirty (30) days preceding the event giving rise to the claim.

juan368 reserves the right to suspend, restrict, or permanently terminate any player account at its sole discretion, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms.
• Suspected fraudulent activity, money laundering, or other illegal conduct.
• Failure to complete KYC verification within the required timeframe.
• Chargebacks or payment disputes initiated in bad faith.
• Engagement in prohibited conduct as defined in Section 7.
• At the player's own request for self-exclusion or account closure.

Upon termination of your account, any real-money balance remaining (excluding bonus funds subject to incomplete wagering requirements) will be returned to you via your registered payment method, subject to completion of any outstanding verification requirements and deduction of any amounts owed to juan368.

Voluntary Closure: You may request closure of your juan368 account at any time by contacting our support team. Account closure requests will be processed within five (5) business days. Pending withdrawal requests will continue to be processed following account closure.

juan368 is committed to promoting responsible gaming and minimizing the potential for gambling-related harm. We provide the following tools and resources to support responsible play:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits on their accounts. Limit reductions take effect immediately; limit increases are subject to a cooling-off period.
• Session Time Limits: Players may set limits on the duration of individual gaming sessions.
• Reality Checks: Periodic on-screen reminders of time spent playing are available to all players.
• Self-Exclusion: Players who wish to take a break from gaming may request temporary or permanent self-exclusion. Self-exclusion requests are processed promptly and cannot be reversed during the exclusion period.
• Account Cooling-Off: A short-term cooling-off period of 24 hours to 6 weeks is available for players who need a brief pause without committing to full self-exclusion.

For more information on responsible gaming tools and external support resources, please visit our dedicated Responsible Gaming page. juan368 encourages all players to game responsibly and within their financial means. If you believe you may have a gambling problem, please seek help immediately.

juan368 reserves the right to amend, update, or replace these Terms at any time at its sole discretion. Where changes are material, juan368 will endeavor to provide reasonable notice to registered players via email or an on-platform notification prior to the changes taking effect.

The "Last Updated" date at the top of this page reflects the date on which the most recent version of these Terms became effective. It is your responsibility to review these Terms periodically to stay informed of any updates. Your continued use of the juan368 platform following the effective date of any amendment constitutes your acceptance of the revised Terms.

If you do not agree with any amended Terms, you must cease using the juan368 platform and may request account closure in accordance with Section 11 of these Terms.

These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

Dispute Resolution: In the event of a dispute between you and juan368, both parties agree to first attempt to resolve the matter through good-faith negotiation. Disputes should be submitted in writing to juan368's support team, who will acknowledge receipt within five (5) business days and endeavor to provide a resolution within thirty (30) business days.

If a dispute cannot be resolved through negotiation, both parties agree to submit to the exclusive jurisdiction of the competent courts of the Philippines. For disputes relating to gaming fairness or regulatory compliance, players may also escalate complaints to PAGCOR through its official complaint channels.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the juan368 support team. Our support agents are available 24 hours a day, seven days a week.

You may reach us through the live chat feature available on the juan368 platform, or by writing to us at the following email address:

For account-specific inquiries, please have your registered username and account details ready when contacting support to allow us to assist you more efficiently.